WindiagPOS Diagnostics

Prism has developed a remote diagnostic system, called WinDiag, that allows a service technician or maintenance person to connect to a store PC using dial-up connection and perform many diagnostic tasks as well as change operational configuration parameters in individual POS registers.  The system runs on a Windows based in-store PC and communicates with each POS register over the register LAN.  This allows central office personnel to dial into a store and verify LAN operations, check the manager register poll table, check the operational modes of all registers in the poll table and save and restore register manager mode parameter snapshots.  It also allows you to remotely edit video configurations and video routing tables, as well as most other manager mode parameters, on an individual register basis.

Prism uses this system worldwide to provide quick, accurate and economical troubleshooting service to our customer base.  Many of our customers have set up their own help desk service using this product.