Phone Support

Prism offers 24 hour by 7 day-a-week telephone support.

Prism operates the customer support center on a 24 X 7 basis , 364 days of the year. Our certified employees that have expertise in all Prism products man the support center and are located on-premise. They are not on pagers at a remote location and subject to miscommunication and missed calls. Prism understands that most issues requiring the attention of a support center are time critical and need to be addressed expeditiously.

When a POS question or problem arises at the restaurant, Prism personnel realize that a quick, courteous and informed response can relieve the frustration of the restaurant personnel. That is why a great deal of attention is given to the training of the phone technicians. They can assist in resolving POS and back office computer issues.

The technicians utilize sophisticated phone support software to assist them in identifying previously encountered problems. This allows the technicians to become increasingly productive because the software "learns" as time progresses. This enables them to share previous experiences and expedite resolution of problems.

Telephone 888-599-2975 for Service Only Please

Telephone 888-599-2822 for Phone Support Offerings